Policy

Delivery, cancellation & refund policy

Apex Venture Group LLC · Last updated 29 July 2026

This policy applies to all orders placed with Apex Venture Group LLC ("Apex", "we", "us"). It forms part of our Terms of Service. Where an executed purchase order or statement of work says something different, that document takes precedence.

1. Scope of this policy

This policy governs Apex's business-to-business trade — wholesale, manufacturing, fulfilment and private-label engagements with brands, salons, retailers and wholesale buyers.

Apex also operates consumer-facing channels of the Parfait brand under licence from Hairtelligence Company. Consumer purchases are made at myparfait.com and are governed by that channel's own consumer terms and returns policy, not by this policy.

2. Quotes and order acceptance

• All engagements begin with a written quote setting out products, specification, quantity, unit cost, service fee, freight, duties and lead time.
• Quotes are valid for 14 days from issue unless stated otherwise.
• No order is binding, and no charge is raised, until you accept the quote in writing and a purchase order is executed by both parties.
• For new specifications we produce a pre-production sample for your written approval before mass production begins.

3. Delivery timeframes

Production and delivery windows are confirmed in writing on every quote and purchase order. As a general guide:

• Non-custom units — wigs, bundles, hair extensions, ponytails and similar stocked lines: 7–9 business days from cleared payment or agreed terms.
• Custom production — 10–15 business days from purchase order acceptance and sample approval, plus freight and customs transit.
• Rush — expedited production and shipping are available on request for an additional fee, quoted before the order is placed.
• International freight and customs — transit and clearance times vary by destination and are itemised on the quote.

There is no minimum order quantity.

Every shipment is despatched with tracking, and delivery confirmation is provided. We will notify you in writing as soon as we become aware of any delay to a confirmed delivery date, together with a revised date.

4. Cancellation

• Before production begins — you may cancel a purchase order in writing at no charge, and any deposit paid is refunded in full.
• After sample approval but before production is complete — you may cancel in writing. You remain responsible for materials committed, work completed and any non-recoverable supplier costs incurred to the date of cancellation. Any balance is refunded.
• After production is complete or goods have shipped — orders may not be cancelled. Section 5 applies instead.

5. Returns, shortages and defects

Inspect all goods on receipt. Notify us in writing within 10 business days of delivery of any shortage, damage in transit, or product that does not conform to the approved specification or sample, with photographs and the relevant purchase order number.

Where a claim is validated, we will at your election:

• replace the affected goods at our cost; or
• repair or rework the affected goods; or
• issue a credit or refund for the affected goods.

Return freight for validated defect and non-conformance claims is at our cost. Because human hair products are a hygiene-sensitive category, goods that have been worn, installed, cut, coloured, chemically treated or otherwise altered cannot be returned except where the claim is a genuine manufacturing defect.

Custom-specified and private-label production is made to your written approved sample and is not returnable on the grounds of change of mind.

6. Refunds

• Approved refunds are issued to the original payment method.
• Card refunds are processed within 5 business days of approval. Your bank may take a further 5–10 business days to post the credit.
• Bank transfer refunds are issued within 5 business days of approval to the originating account.
• Where only part of an order is affected, refunds are issued pro rata against the affected line items.

7. Title and risk

Risk in the goods passes on delivery to the destination stated on the purchase order. Title passes on receipt of payment in full. Cargo is insured in transit against loss, damage and theft.

8. Disputes and escalation

If you are unhappy with an order, contact us first at support@myparfait.com or +1 442-256-9757 with your purchase order number. We aim to acknowledge within one business day and to resolve or provide a written position within 10 business days. We would always rather resolve a problem directly than have it escalated to a payment provider.

Formal dispute resolution is governed by our Terms of Service.

9. Contact

Apex Venture Group LLC
750 N Palm Canyon Drive, ATTN: Parfait Tailored Hair, Palm Springs, CA 92262, United States
Email: support@myparfait.com
Telephone: +1 442-256-9757
Hours: Monday to Friday, 9am–5pm Pacific